Beyond the stockroom: user experience with Sri Lanka’s Medical Supplies Management Information System
1 Regional Directorate of Health Services, Galle, Sri Lanka.
2 International Research Collaborative School of Health and Clinical Sciences, University of Western Australia, Perth, Western Australia, Australia.
3 Postgraduate Institute of Medicine, University of Colombo, Sri Lanka.
* Corresponding Author
Research Article
International Journal of Biological and Pharmaceutical Sciences Archive, 2026, 12(01), 156–162.
Article DOI: 10.53771/ijbpsa.2026.12.1.0082
Publication history:
Received on 24 July 2026; revised on 31 August 2026; accepted on 02 September 2026
Abstract:
Background The Medical Supplies Management Information System (MSMIS) supports real-time medical supply-chain management at Sri Lanka’s Medical Supplies Division (MSD). This study assessed user experience (UX) and associated factors.
Methods A UX assessment tool was developed from the literature, expert input and end-user discussions, then refined through a modified Delphi process across seven domains. A descriptive cross-sectional study recruited all eligible MSMIS users at MSD. UX was assessed for ten system events, and associations were tested using chi-square or Fisher’s exact tests.
Results Of 130 eligible users, 120 responded (92.3%). Overall, 50 respondents (42%) reported favourable UX. Information quality scored highest (mean 4.393), while system quality scored lowest (mean 3.549), with only 28% reporting favourable experience. Across ten events, mean UX ranged from 3.86 for issuing items to 4.35 for receiving items. MSMIS training was associated with UX in eight events; age, service experience and perceived top-management commitment were associated with selected events.
Conclusion Most users reported unfavourable UX, particularly for system quality. Improving system performance, strengthening in-service training and evaluating MSMIS regularly are recommended.
Keywords:
User experience; Medical Supplies Management Information System; MSMIS; Medical Supplies Division; supply chain management; Sri Lanka
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Copyright © 2026 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0